Returns and Warranty
ELIGIBILITY
Smart Space Visible Solution® is not responsible for products purchased through any third party retailers, distributors, or resellers. Products purchased through any third-party retailers, distributors, or resellers must be returned/exchanged directly through that company. All applicable return requests and warranty claims will follow policies according to the company that sold the product. Customer support related such as return requests or warranty claims must be directed to the company that sold the product.
SMART SPACE VISIBLE SOLUTIONS WARRANTY AND RETURN POLICY DOES NOT APPLY TO PRODUCTS PURCHASED THROUGH ANY THIRD PARTY RETAILERS, DISTRIBUTORS, OR RESELLERS.
WARRANTY
All products purchased directly through Smart Space have a 30-day warranty against manufacturer defects. These warranties do not apply to any defect, failure, or damage caused by improper use such as folding and storage, or improper or inadequate maintenance and care. Smart Space will provide a return shipping label.
Items NOT covered under warranty include but are not limited to:
• Wire damage caused by improper folding
• Damage caused by use on pavement, asphalt, gravel, etc.
• Damage caused by improper storage
• Damage or odor caused by tobacco products
• Damage caused by pets
• Damage caused by heaters or open flames
RETURNS AND EXCHANGES
Products may be returned or exchanged within 30 days of purchase. Products must be returned in the same condition in which they were received, be in the original carrying bag, and must include order number and/or proof of purchase. Customized items are not eligible for refund.
Original shipping and handling charges will not be refunded.
Once processed, a notification of refund or exchange will be sent within 5-7 business days. The amount of time for the exchanged product to reach you varies depending upon your location.
Return shipping address:
Smart Space Visible Solutions
Attn: Returns
3839 W 1300 N
Cedar City, UT 84721
Customer is responsible for shipping costs on all returns or exchanges. We recommend you use a trackable shipping service or purchase shipping insurance.
LATE OR MISSING REFUNDS
If you are expecting and have not yet received a refund, first check with your bank as processing refunds can take several business days. Also, check with you credit card company as refunds may take several days to post. If you have checked with both and still have not received your refund, please contact Smart Space at angie@smartspacevs.com.
PROMOTIONAL ITEMS
Promotional items or giveaways may not be returned or exchanged.
GIFTS
All warranty, return and exchange policies apply to products received as gifts. Refunds will only be applied to the original method of payment.
SALE ITEMS
Sale items are non refundable.
HOW TO SUBMIT A RETURN OR EXCHANGE REQUEST
In order to submit a refund or exchange request, please sign into your smartspacevs.com Account. There you can submit a refund, exchange or credit request, and check status of your request. If you do not have an account, email us at angie@smartspacevs.com. Please include in the message your order number and the email address used to make your purchase.